Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions


All products are manufactured in the United States and Canada.

WEN products are not tested on animals.

Yes, WEN offers a 60-day money back guarantee you won't find in even the finest hair salons! If for any reason you are not absolutely delighted with WEN, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty!

To return your product, please follow the instructions on the back of your invoice or simply contact our Customer Care Representative at 1-800-964-1892. Please do not write "Return to sender" on the outside of your shipping box.

Complete the back portion of your invoice form and include it in the package being returned. We suggest shipping your returns via UPS or Certified Mail with a receipt of mail. Please allow 7-10 days from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Chaz Dean Returns
6390 Commerce Court
Groveport, OH 43125-1137

Help is just a click away with WEN online Customer Service Chat! Chat allows you to communicate directly with a dedicated WEN support team member to learn more about our WEN products, like how to use the Cleansing Conditioner to get the best results for your hair type or what styling products work best for the results you want to achieve. You can also order products from our catalog, change your kit shipping frequency, update your account information, ask questions regarding returns, or cancel future orders. It's really WEN your way.